Refund Policy

Last Updated: June 15, 2024

1. Introduction

At TechMantle, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for any products or services purchased through our website techmantle.com or directly from our company.

We encourage you to read this policy carefully before making a purchase. By making a purchase from TechMantle, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Products and Services Covered

This Refund Policy applies to the following products and services offered by TechMantle:

  • Digital educational content (e-books, guides, reports)
  • Online courses and webinars
  • Consulting services
  • Technical support subscriptions
  • Premium membership subscriptions
  • Software tools and applications

3. Refund Eligibility

3.1 Digital Products

For digital products (e-books, guides, reports, downloadable software):

  • You may request a refund within 14 days of purchase if you are not satisfied with the product.
  • Refund requests must be submitted before downloading or accessing more than 30% of the content.
  • If technical issues prevent you from accessing the purchased digital product, you are entitled to a full refund or replacement, at our discretion.

3.2 Online Courses and Webinars

For online courses and webinars:

  • You may request a refund within 14 days of purchase or before completing 25% of the course content, whichever comes first.
  • For scheduled live webinars, refunds are available up to 48 hours before the event begins.
  • For recorded webinars, the same policy as digital products applies.

3.3 Consulting Services

For consulting services:

  • Prepaid consulting services can be refunded in full if canceled at least 7 days prior to the scheduled service date.
  • Cancellations between 2-7 days before the scheduled service date are eligible for a 50% refund.
  • Cancellations less than 48 hours before the scheduled service date are not eligible for a refund but may be rescheduled once within 30 days, subject to availability.
  • Once a consulting service has begun, refunds are issued at our discretion and may be prorated based on the services delivered.

3.4 Subscriptions

For subscription-based services (premium membership, technical support):

  • Monthly subscriptions may be canceled at any time. Refunds are not provided for partial months.
  • Annual subscriptions may be refunded on a prorated basis within the first 30 days of the subscription period.
  • After 30 days, annual subscriptions may be canceled but are not eligible for a refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team by sending an email to refunds@techmantle.com or by calling +44 918 704 2514.
  2. Provide your order number or transaction ID, the date of purchase, and the product or service for which you are requesting a refund.
  3. Briefly explain the reason for your refund request.
  4. Include any relevant documentation or evidence that may support your refund request (if applicable).

4.2 Processing Time

We strive to process all refund requests promptly:

  • Refund requests are typically reviewed within 3-5 business days.
  • Once approved, refunds are processed within 7-10 business days.
  • The time it takes for the refunded amount to appear in your account depends on your payment method and financial institution, typically ranging from 3-14 business days.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card payments will be refunded to the same card.
  • PayPal payments will be refunded to the same PayPal account.
  • Bank transfers will be refunded to the originating bank account.

5. Non-Refundable Items

The following items and situations are generally not eligible for refunds:

  • Products or services clearly marked as non-refundable at the time of purchase.
  • Services that have been fully delivered and completed to specification.
  • Custom or personalized services developed specifically for your needs.
  • Purchases where there is evidence of fraud or abuse of our refund policy.
  • Fees for expedited processing or delivery.
  • Services canceled after the refund eligibility period has expired.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that significantly impair your ability to use our products or services, we may extend the refund eligibility period. Please report technical issues promptly to support@techmantle.com so we can attempt to resolve them before processing a refund.

6.2 Service Outages

In the event of extended service outages or downtime for our subscription-based services:

  • Outages lasting less than 24 hours may result in service credit.
  • Outages lasting more than 24 hours may qualify for a prorated refund for the affected period.
  • Scheduled maintenance does not qualify for refunds or credits.

6.3 Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of serious illness, natural disasters, or other major unforeseen events that prevent you from using our services, we may consider refund requests outside our standard policy on a case-by-case basis. Documentation may be required.

7. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

  • Cancellation: Stopping future payments for subscription services. Cancellation does not automatically entitle you to a refund for payments already made.
  • Refund: Returning payment for products or services already purchased, subject to the eligibility criteria outlined in this policy.

For subscription services, you may cancel your subscription at any time through your account settings or by contacting customer support, but refund eligibility will be determined by the criteria outlined in Section 3.4.

8. Disputes and Exceptions

If your refund request is denied and you believe it meets our refund eligibility criteria, you may appeal the decision by contacting our customer support management at management@techmantle.com.

We reserve the right to make exceptions to this policy at our discretion. Any exceptions made are done on a case-by-case basis and do not constitute a change in our overall policy or create a precedent for future refund requests.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: refunds@techmantle.com
  • By phone: +44 918 704 2514
  • By mail: 874 Eva Stream, Paulineport, SA5 4EA, United Kingdom

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.